MUST READ: USC Graduate Admission Updates

Please read these carefully: 

1)      For students sending in e-transcripts from their institutions, please direct them to provide rtimmins@usc.edu as the email address to the vendor/institution.

2)      We have recently updated our contact form and created a customer service portal. Students can now click on the “Ask USC” tab on our website (gradadm.usc.edu) to be taken to http://uscesd.custhelp.com/app/home. Here they will be able to select Graduate Admission under the “Filter by Area” tab and type in their question to find the answer. If they are not satisfied with the answer they are receiving, they always have the option to click on the Submit a Question tab and email us after making the appropriate selections. Please redirect all students to http://uscesd.custhelp.com/app/home. You are welcome to share this URL on your website as well.

3)      We also have new protocol in place for submitting financial documents and passport copies. Please encourage your students to submit their financial documents and passport via the USC UniCAS application in the appropriate segment. This will ensure that the documents make it to the Image Viewer immediately and are reviewed in an expedient manner. Students also have the option to use this function after submitting their application. If they have already submitted these documents but have additional financial documentation they would like to send over they may do so via our website using the Ask a Question tab at http://uscesd.custhelp.com/app/home.

4)      We have received several concerns from faculty and students about technical bugs related to Liaison’s recommendation portals. In most cases, these have been browser issues so please encourage students to ask their recommenders to update their browsers. However, users have also reported that in some cases the upload button is not showing up or the recommender is not receiving the email notification to submit the recommendations. We have made Liaison aware of these issues and they are working on improving the user experience. In the meantime, if students report such issues please ask them to contact Liaison’s Tech Support directly. In most cases, they will be able to help them resolve it immediately. Here is the contact information for Liaison’s Tech Support:

Hours of Operation: Monday through Friday (9 am to 5 pm Eastern Time)
Email: uscsupport@liaisonedu.com. When contacting via email, please include full name, USC ID number and detailed question.
Phone Number: 857-304-2092